After the workshop, you will be able to:

• acquire understanding of team stages & dynamics at the workplace
• identify characteristics of high performing teams
• recognise team roles & align team purpose to organisation
• recognise & build the 8 pillars of trust
• understand key advantages of high performing teams and why most companies support the team model
• understand the implications of the dysfunctional team model
• identify & act on sources of conflict
• discover different styles of, and your preferred style of resolving conflict

Outline

• Introduction to teamwork
  - Why companies have teams?
  - Defining a team
  - Are we all pointing in the same direction?
  - Common team goals
• Characteristics of high performing teams
  - “The Kelly affair”
  - The 8 Pillars of trust
  - Crossing the line together
• High performing team members
  - The Nine team roles
  - Find out your team role
  - The perfect team member
  - Characteristics of high performing team members
  - Implications of the dysfunctional team model
• Understanding resolution
  - Defining workplace conflict
  - Sources of conflict
  - Conflict resolution styles
  - Find out your preferred conflict resolution style
• Resolving conflict
  - Conflict analysis worksheet
  - The conflict resolution process
  - Mediating conflict

Who Should Attend?
Managers, team leaders and executives who are looking to achieve the best results by learning how to build up and maximise their team’s full potential.

Methodology
Participants are guided through practical steps of the topic with a combination of lectures, role-plays, case studies and practical exercises.