What you will learn?

• Management function
  – Identify your role in management
  – Set SMART Goals
  – Use active verbs to write effective SMART goals
  – Create an ACTION plan
  – Monitor progress
• Managing People Skills
  – Understand yourself and others
  – Apply Ned Hermann’s Whole Brain Thinking® concept to communicate and relate with others
  – Work as a team
  – 5 secrets to build a better relationship with your boss
• Managing the Office Function
  – Develop office procedures for the following administrative functions:
  * Organising and processing mails
  * Dealing with visitors
  * Sourcing, negotiating and purchasing goods and services
  * Managing and controlling office stock
  * Handling petty cash, estimating costs and monitoring expenditures
  * Security and confidentiality
  * Workplace health and safety issues
• Developing your Critical Thinking Skills
  – What is critical thinking skills?
  – Positive attitude for strong critical thinking: COOL technique
  – Characteristics of critical thinkers
  – Understanding the eight elements of thought
  – Three thinking strategy: The ORA Rule
• Developing your Professional Competencies
  – Importance of asking questions
  – Listening skills
  – Emotional intelligence
  – Building your self confidence
  – Self-motivation for success