1. Security & Privacy Policy

2.  True, Accurate and Up to Date Information

You agree and acknowledge that it is your responsibility to ensure that all information submitted to us by you is true, accurate and not misleading and that such information is kept up to date. Failure on your part to do so may result in our inability to provide you with the products and services you have requested. We reserve the right to request for documentation to verify the information submitted to us by you.

3.  Third Party Personal Data

You agree and acknowledge that where you provide to us Personal Data of a third party, it is your responsibility to obtain the requisite prior consent from such third party for you to provide his/her Personal Data to us for the relevant purposes and you represent to us that you have duly done so.

4.  Storage of your Personal Data

We store your Personal Data in soft copy formats on our computer servers.

We will only keep your Personal Data for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

Personal Data collected by us is subject to review annually to determine whether such information remains necessary for any legal or business purpose or if such information need no longer be retained by us.

5.  Use of Personal Data

Generally, we collect personal data in order to provide our products and services to you, and to personalize and improve our services and your user and customer experience with SkillsHub.  Personal data collected by SkillsHub may be used:

1. to facilitate your use of the Site, including processing orders you place for our products through the Site and responding to your queries and requests;
2. to update you on the training courses and for customer support purposes;
3. to obtain your feedback after a sale of a product or service;
4. to resolve complaints and handle requests and enquiries;
5. to conduct business analysis including carrying out research on our users’ demographics and behavior;
6. to inform you of promotions, offers, surveys, events, products and services, which may be of interest to you;
7. to compare information, and verify with third parties in order to ensure that the information is accurate;
8. to administer and manage your customer account (if any) and your relationship with us;
9. to audit the downloading of data from the Site;
10. to improve the layout and/or content of the pages of the Site and customize them for users of the Site;
11. to update and back-up our records;
12. to reduce credit risk, detect and protect us against error, fraud and other criminal activity;
13. to verify and identify visitors on the Site;
14. to comply with law, the requests of law enforcement and regulatory officials, or orders of court;
15. to provide you with information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to such contact;
16. in connection with business asset transactions (which may extend to any mergers, acquisitions or asset sales);
17. to enforce our legal rights and remedies; or
18. for such other purposes notified to you on or before collection or use of the data.

If we need to use your personal data for any other purposes, we will notify you and obtain your consent beforehand. You will be given the opportunity to withhold or withdraw your consent for the use of your personal data for these other purposes.

6.  Disclosure of Personal Data

We do not rent, sell or trade your Personal Data to any third party.

We gather your Personal Data for purposes of providing and improving our services to you via the Site. Your Personal Data will not be disclosed by SkillsHub to any third party, except:

6.1 to:

1. any affiliate, subsidiary or partner of SkillsHub;
2. our technology and marketing service providers; 
3. lawyers, auditors, professional advisors and investors of SkillsHub; or
4. any other agents, service providers or subcontractors acting for or on behalf of SkillHub,

to the extent required to carry out the purposes set out in Section 5, or to do anything at your request; or

6.2  where you expressly consent to such disclosure; or

6.3  where such disclosure is required or permitted by applicable law, statute, stock exchange regulation or by-law, regulatory or governmental order or court order. 

From time to time, we may collaborate with other third parties to organize joint marketing and promotional campaigns, offers or contests, and may require disclosure of your information to such third parties.  For example, where a promotion or Voucher Code is specially offered to customers of our third-party partner, we may share your information with that partner to the extent relevant to such promotional campaign. In some cases, you may not be able to enjoy the promotion, offer or participate in the contest, unless you consent to disclosure to our partner of your information. “Voucher Code” refers to any credits, vouchers, coupons or codes offered by SkillsHub for use in the purchase of services from SkillsHub.

Recipients of your personal data may be located outside Singapore.  You agree that we may transfer your personal data to our affiliates, subsidiaries and/or other third parties located outside of Singapore, as long as the personal data is handled in accordance with this Policy and all applicable laws. SkillsHub will ensure recipients of your personal data are legally bound to provide a standard of protection for your personal data comparable to the protection afforded under the Personal Data Protection Act 2012 (No. 26 of 2012). 

7.  How long do we retain your data?

Personal data provided by you will be retained as long as the purpose for which the data was collected continues. Thereafter, SkillsHub will destroy or delete the information, or remove the means by which the data can be associated with you, unless its retention is required to satisfy legal, regulatory, accounting or other business requirements or to protect SkillsHub’s interests.

8.  Is your data secure?

As your Account is protected by a password for your privacy and security, we ask that you take steps to protect against unauthorized access or use of your Account.  Please select and protect your password appropriately and limit access to your device and browser by signing off after you have finished accessing your Account. You are responsible for any loss, theft and compromise of your password and Account Information, and any activity on your Account that takes place through unauthorized password use.

SkillsHub understands the importance of keeping your personal data private and secure.  We therefore put in place security arrangements to protect your privacy and personal data, in a manner that we believe is reasonably appropriate to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks.  Please be informed that despite our best efforts, no security measures are impenetrable.  Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of your personal data.  SkillsHub does not warrant or guarantee in any way that your personal information or private communications will always remain private and/or safe. SkillsHub hereby disclaims any responsibility or liability directly or indirectly arising out of or in connection with, any loss, theft, or unauthorized access, collection, use, disclosure, copying, modification, disposal or similar actions with regard to any personal data held or maintained by us, except to the extent caused by our fault or negligence.

Our management reviews our security system regularly, and upgrades it from time to time to keep your Personal Data safe.

9.  Linked Sites 

SkillsHub may provide links to other sites ("Linked Sites") that may be of relevance and interest to you.  SkillsHub has no control over, and are not responsible for the privacy practices or the content of such Linked Sites, and you hereby waive any claim against us with respect to the Linked Sites.

10.  Use of Cookies  

In order to improve our products and services, we collect data by way of “cookies”.  Cookies help us measure the number of visits, average time spent, page views and other statistics relating to your access to the Site or App.  This information allows us to better administer the Site and App, and provide a more tailored and user-friendly service to our Site visitors and App users.  Cookies also enable you to use or access certain features or services of our Site or App, including the shopping cart and check-out features.  For example, cookies help us store preferences or retrieve products in your shopping cart between visits, from our servers.  Cookies are small data files that are sent to your browser from our Site or App and are stored on your computer’s or device’s hard drive.  Each time you visit our Site or App from the same computer or device, the cookie will be retrieved from your computer or device, enabling our Site or App to recognize your computer or device as having previously visited our Site or App and thereby increase the functionality of our Site or App on your computer or device.  Our cookies cannot be used to get data from your hard drive, to get your email address or any other data that can be traced to you personally.  Most web browsers and devices can be set to notify you when you receive a cookie or to prevent cookies from being sent; if you use these features, you may limit the functionality we can provide you when you visit our Site or App.

11.  Accessing Your Personal Data

If you would like to view the Personal Data we have on you or inquire about the ways in which your Personal Data has been or may have been used or disclosed by us within the past year, please contact our Data Protection Officer.

If you have a customer account, you may access details of your Personal Data collected by us by logging into your customer account via the Site. Here you can view the details of your past completed orders and your profile.

12.  Updating Your Personal Data

You may update your Personal Data anytime by accessing your customer account via the Site. If you do not have an account with us, you can update your Personal Data by writing to our Data Protection Officer.

We take steps to share your updates with third parties with whom we have shared your Personal Data as is necessary to continue providing you with our services or to perform on any contract we have with you.

13.  Correction of Personal Data

You may request us to correct an error or omission in relation to personal data about you that is in our possession or under our control by writing to our Data Protection Officer and including in your request your name and identification particulars and such other information that we require to identify you and the relevant Personal Data to be corrected.

14.  Withdrawal of Consent

Should you wish to withdraw your consent to our continued use and disclosure of your Personal Data for any of the purposes stated herein, you may do so by writing to our Data Protection Officer, stating the following information:

1. your name and identification number; and
2. details of your withdrawal request.

Please note that if you so withdraw your consent, depending on the nature of your consent withdrawal, we may not be in a position to continue to provide our services to you or to perform on any contract we have with you. Our legal rights and remedies are expressly reserved in such event.

15.  Complaints

If you have any complaint(s) arising from our collection, use and/or disclosure of your Personal Data, you may submit your complaint(s) in writing to our Data Protection Officer.

Upon receipt of your complaint, we shall respond to acknowledge your complaint within 3 working days. Our management will investigate your complaint thereafter and strive to resolve your complaint within 21 days. If your complaint is complex and cannot be satisfactorily resolved during this period, we will inform you accordingly and advise on the further steps we will take in our further handling of this matter.

16.  Right to amend Policy

SkillsHub reserves the right to amend the prevailing Security & Privacy Policy at any time and will place any such amendments on this Site or App.

17.  Governing Law

This Policy is governed by and shall be construed in accordance with Singapore law including without limitation the provisions of the Evidence Act (Chapter 97), Electronic Transactions Act (Cap. 88) and the PDPA, without giving effect to any principles of conflicts of law.  You agree to submit to the non-exclusive jurisdiction of the Singapore courts.