TRAINING COURSES
Problem Solving & Decision Making
Summary
- Price:
- $449.4
- Language:
- English
- Funding:
- WSQ/SDF,SkillsFuture Credit
- No. of Days:
- 1 Day
- Location:
- Central
| Funding | Individual | |
| Full Cost | S$449.4 | |
| Please refer to the "Funding" tab to understand details breakdown | ||
| How much you need to pay? | Login to find out more about the funding | |
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Problems are never-ending; but when you come across them, how do you go about resolving them? Do you dive right in, or do you first assess all possibilities that might have caused them?
The failure to resolve a problem might cause issues to snowball into situations that are tricky and tedious to manage. Therefore, settling on the most suitable course of action requires careful assessment and the involvement of respective stakeholders, who will play the key roles in making the final decisions in order to move the situation forward.
After the workshop, you will be able to:
- identify problems and “occurrences”
- engage the respective stakeholders
- identify root causes
- use the Fishbone diagram to solve problems
- apply “user-experience” to stay focused and specific
- understand the importance of a committed action-planning
- understand how to coach and innovate as you solve problems
What you will learn?
- Introduction to Problem Solving
– Mountain or a Molehill: identifying the problem
– Stakeholders in a situation and their roles when faced with a problem - Getting to the Root of the Problem
– Landscape of current issues
– Root-causes: 5W+1H
– Fishbone Diagram: relevant use through engagement and probing techniques - A Step Closer to a Solution
– Engaging “User-Experience” for a more realistic solution
– Problem-solve with 5Ps: Purpose, People, Price, Pace and Plans - Ensuring Non-recurrence
– Myth or mystery? - Taking on the Problem Together
– Committed action-orientation: team ownership and accountability
– Ownership through KPIs and Performance Management - What Comes After?
– How to eliminate problems through coaching
– Sustaining problem elimination
– How does innovation come into play?
Who should attend?
Managers, team leads and executives who have to solve problems and make decisions in their jobs.
Methodology
Participants will be guided through the topic with a combination of brainstorming and discussions, experiential games, illustrations, videos, case-studies, role-play and scenario planning.
- Location:
- Central
- Address:
- 25 Scotts Road
- Building Name:
- Royal Plaza on Scotts
- Postal:
- 228220
EON Consulting & Training Pte Ltd
EON Consulting & Training Pte Ltd, formerly known as Effective Outsource Networks, was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.
It has helped organisations improve on day-to-day human resource operations through three main areas of support, namely, information service, consulting and training.
Training Center
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Deborah Tan
Deborah Tan has been a professional Human Resource practitioner for over 25 years. Since 2009, she also been developing HR-related content, conducting corporate training & providing consultancy services to the clients. Deborah is a certified D.I.S.C. Behavioural Consultant, trained in using the personality psychometric tool. She is also able to provide Training Needs Analysis, the Leadership Challenge and the Erikson Executive Coaching program. Clients include Allen & Gledhill, SIA & PSA.
Spanning her over 26 years HR & Training career, she has held Training & HR Managerial roles at Asia Pacific Brewery, Millennium & Copthorne Limited, Travelnet, Tourism Management Institute, Thomas Cook & SANYO DENSO. Deborah also spent 6 years in Shanghai, China, giving her greater exposure to the Chinese culture.
Deborah holds a Master in Human Resource Management from Murdoch University & a Post-graduate Diploma in Training & Development from the Singapore Institute of Management & Institute of Training & Development (UK). She is also ACTA (Advanced Certificate in Training & Assessment) certified. She is also a member of the Institute of Administration Management.
The following are details breakdown of the funding
| Individual | ||
| *Funding | ||
| WSQ | Login to find out more about the funding | |
| SkillsFuture | - | |
| Productivity & Innovation Credit | - | |
| How much you need to pay? | Login to find out more about the funding | |
Note
- Funding is subjected to approval from the government agencies
- The amount is calculated based on the "Up to" percentage of the course fees
- Taking into assumption that you have not fully utilized the SkillsFuture Credit and Productivity & Innoviation Credit Scheme
Other courses available by EON Consulting & Training Pte Ltd
Expected Investment
| Total Cost | S$ 0 |
| Expected Saving | S$ 0 |
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| Expected Investment | S$ 0 |
Total Cost
| Course Fee | S$ 449.4 |
| Number of employee(s) | 0 |
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| Total Cost | S$ 0 |
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