TRAINING COURSES
Effective Communication in Customer Service
Summary
- Price:
- $428
- Language:
- English
- Funding:
- WSQ/SDF,SkillsFuture Credit
- No. of Days:
- 1 Day
- Location:
- Central
| Funding | Individual | |
| Full Cost | S$428 | |
| Please refer to the "Funding" tab to understand details breakdown | ||
| How much you need to pay? | Login to find out more about the funding | |
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Dale Carnegie said it very well: “No matter what your line of work, even if it is in one of the technical professions, your degree of success depends on your ability to interact effectively with other people.” In customer service, we take care of our customer’s needs and hence, improving your communication skills can bring huge rewards, such as improving your self-esteem, being able to engage your customer in conversation and assisting your customer efficiently.
In this programme, we will provide you with tips and techniques to create positive first impressions, structure conversations, read, interpret and use body language effectively.
After the workshop, you will be able to:
- communicate with more confidence
- improve your relationships with your customers
What you will learn?
- Building your Career in Customer Service
– The communication process
– Types of communication channels
– From traditional customer service to new customer support - What is Effective Communication Customer Service?
First impression Counts
– Appearance
– Handling Surprises
– Think Ahead
The Spoken and Unspoken words
– Choice of words
– Body Language
– Paralanguage
Understanding your Customer
– Types of Customers
– Active Listening
– Reading People
– Questioning Techniques
Who Should Attend?
Anyone who wants to improve communication skills and increase personal effectiveness in customer service.
Methodology
This is a highly interactive workshop with mini-lectures, small group discussions, presentations, workplace activities and video-clips. Participants are expected to contribute actively to achieve maximum learning impact.
- Location:
- Central
- Address:
- 90 Stamford Road
- Building Name:
- School of Economics / School of Social Sciences, Singapore Management University (SMU)
- Postal:
- 178903
EON Consulting & Training Pte Ltd
EON Consulting & Training Pte Ltd, formerly known as Effective Outsource Networks, was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.
It has helped organisations improve on day-to-day human resource operations through three main areas of support, namely, information service, consulting and training.
Training Center
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Susan Lim
Master of Education from the University of Melbourne, a Post-Graduate Diploma in Education from the National Institute of Education (NIE) and Bachelor of Science from the National University of Singapore. She is also a DISC Certified Human Behaviour Consu
Ms Susan Lim has 20 years of teaching and training experience in Singapore, Malaysia, Thailand and Myanmar, and aspires to make a difference in the lives of both the youths and adults. She believes in living above the line to create personal power and is future-oriented. She inspires connections between personal and professional goals, and committed to empower people to exceed their personal best.
Her extended training experience has inspired countless youth, teachers and adults. In 2012, she was awarded the Outstanding Teacher Mentor and Outstanding Contribution Award for Teaching and Learning, Professional Development in Swiss Cottage Secondary School. In 2014, she pioneered teacher training for a Singapore institution in Yangon and still works closely with them to deliver customised learning solutions for corporate clients. Her love and enthusiasm for learning is limitless and impacting lives beyond Singapore.
The following are details breakdown of the funding
| Individual | ||
| *Funding | ||
| WSQ | Login to find out more about the funding | |
| SkillsFuture | - | |
| Productivity & Innovation Credit | - | |
| How much you need to pay? | Login to find out more about the funding | |
Note
- Funding is subjected to approval from the government agencies
- The amount is calculated based on the "Up to" percentage of the course fees
- Taking into assumption that you have not fully utilized the SkillsFuture Credit and Productivity & Innoviation Credit Scheme
Other courses available by EON Consulting & Training Pte Ltd
Expected Investment
| Total Cost | S$ 0 |
| Expected Saving | S$ 0 |
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| Expected Investment | S$ 0 |
Total Cost
| Course Fee | S$ 428 |
| Number of employee(s) | 0 |
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| Total Cost | S$ 0 |
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