Summary
Funding | Individual | |
Full Cost | S$240 | |
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Your role as a service professional can be daunting. You are the first line of contact, who can also become the first to be attacked. Many of us have had to deal with angry or upset customers at some point, and they can indeed be difficult. Knowing what to say and how to stay calm and professional will go a long way to protect your business and brand image.
Through this course, learn to identify service challenge triggers and effectively manage your 5 key dimensions of service quality. Tap on negative feedback to initiate processes to safeguard your business. Your greatest service challenges could well become your biggest breakthroughs to impress the customer and foster brand loyalty.
EXAMINE THE TRIGGERS THAT LEAD TO SERVICE CHALLENGES
RESPOND TO SERVICE CHALLENGES THROUGH EFFECTIVE MANAGEMENT AND COMMUNICATION
ACTIVATE SERVICE RECOVERY AND ESCALATION PROCEDURES
Established in 1995, we have over 24 years of experience in enhancing the polish in people that yields noticeable results. We have worked with clients from different walks of life across diverse industries and cultures, making us the leading image consultancy and training organisation in Asia today.
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The following are details breakdown of the funding
Individual | ||
*Funding | ||
WSQ | Login to find out more about the funding | |
SkillsFuture | - | |
Productivity & Innovation Credit | - | |
How much you need to pay? | Login to find out more about the funding |
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Other courses available by Imageworks