TRAINING COURSES
Managing Emotions in Customer Experience
Summary
- Price:
- $481.5
- Language:
- English
- Funding:
- No Funding
- No. of Days:
- 1 Day
- Location:
- Central
| Funding | Individual | |
| Full Cost | S$481.5 | |
| Please refer to the "Funding" tab to understand details breakdown | ||
| How much you need to pay? | Login to find out more about the funding | |
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By the end of the course, Managing Emotions in Customer Experience, you would be able to appreciate the importance of emotions in customer experience, understand and identify the type of emotions and emotion triggers, adding emotional value to customer experience and do emotional mapping of customer experience.
This 1-day workshop that helps people on the affective skills in managing emotions and how to add emotional value to customer experience. A unique feature of the workshop is to apply emotional mapping of a “live” customer experience through mystery shopping.
The Rising Importance of Emotion in Customer Experience
- Dimensions of customer experience
- Emotion and customer loyalty
Understanding Emotions
- The emotional brain and the thinking heart
- Emotion, mood and temperament
- The basic emotions
Managing Emotions
- Function of emotions
- Cycle of emotions
- Location:
- Central
- Address:
- 405 Havelock Road
- Building Name:
- Furama RiverFront
- Postal:
- 169633
@Ask Training
@ASK Training Pte Ltd is specialised in providing ICT Training (Microsoft Office 2010, Microsoft Office 2013, PC Maintenance, Video and Audio Editing & Website Design) and Soft Skills Training (Management, Interpersonal, Writing, Presentation & Motivational Skills) to government agencies and corporate clients in Singapore.
In 2014, we are accredited by WDA as an Approved Training Organisation (ATO) to provide WSQ Training and Assessment. We have since expanded our training programmes to include ICDL (International Computer Driving Licence) certification courses.
As a committed training provider, we strive to deliver effective training programmes for participants to enjoy personal growth in learning and achieve higher business productivity in their organisation.
Training Center
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The following are details breakdown of the funding
| Individual | ||
| *Funding | ||
| WSQ | Login to find out more about the funding | |
| SkillsFuture | - | |
| Productivity & Innovation Credit | - | |
| How much you need to pay? | Login to find out more about the funding | |
Note
- Funding is subjected to approval from the government agencies
- The amount is calculated based on the "Up to" percentage of the course fees
- Taking into assumption that you have not fully utilized the SkillsFuture Credit and Productivity & Innoviation Credit Scheme
Other courses available by @Ask Training
Expected Investment
| Total Cost | S$ 0 |
| Expected Saving | S$ 0 |
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| Expected Investment | S$ 0 |
Total Cost
| Course Fee | S$ 481.5 |
| Number of employee(s) | 0 |
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| Total Cost | S$ 0 |
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