TRAINING COURSES

Professional Image & Etiquette For Effective Communication

Summary


Price:
$450
Language:
English
Funding:
WSQ/SDF,SkillsFuture Credit
No. of Days:
2 Days
Location:
Central
Funding Individual
Full Cost S$450
Please refer to the "Funding" tab to understand details breakdown
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Course Date

Course ID

Course Start Dates / Time

Remarks

Course Status

PDIW601 08 Dec 2020 Tue / 09:00 am - 06:00 pm Available Book Now
PDIW602 17 Dec 2020 Thu / 09:00 am - 06:00 pm Available Book Now

Managing one’s image is a dynamic process. Through our highly interactive and engaging training workshops, we help our learners acquire valuable life skills to adapt and evolve their professional image. The bottom line? Greater confidence, influence and executive presence for the individual, and a more effective branding through people service culture for the organisation.

  • Your people represent the face of your organisation to your customers, vendors and other stakeholders.
  • Do they look, communicate and conduct themselves like your industry’s best representatives?
  • How can you inspire and equip them for self empowerment and corporate excellence?

EVALUATE SELF AND IDENTIFY PERCEPTION GAPS TO ENHANCE PROFESSIONALISM

  1. Recognise the importance of professional image and projecting a good first impression
  • Realise the power of perception
  • Understand the importance of first impressions & maintaining a professional image
  1. Demonstrate professionalism through the 3As of Appearance, Actions and Attitudes to narrow perception gaps and provide a favourable brand experience
  • Review your personal appearance, actions & attitude
  • Narrow perception gaps between your image & your organisation’s identity for brand & image consistency

UNDERSTAND CUSTOMER EXPECTATIONS AND COMMUNICATE EFFECTIVELY WITH OTHERS

  1. Communicate effectively through different platforms and organisational resources to interact with identified customers and meet their needs and expectations
  • Examine various customer touch-points that contribute to the total customer experience
  1. Apply etiquette principles to convey thoughtfulness and respond with diplomacy under different settings and situations
  • Uncover potential blind spots to become more personable to win the hearts of customers & colleagues
  • Apply the golden principles for good etiquette & adapt to cultural differences & situational challenges
  • Convey thoughtfulness, communicate with tact & diplomacy, and connect positively through social graces
  • Exude greater professional presence, charisma & influence through your actions
  1. Adapt dressing principles in colour, prints, fabric, style and accessories to project a consistently professional image
  • Define the global professional image & how people in your industry should dress
  • Dress right, dress smart with the Imageworks Flexi-DressTM Guide to present yourself well in every situation
  • Adapt your image and develop your overall appearance through colour, prints, fabric, style & accessories
  1. Enhance personal grooming from top-to-toe to look appropriate in different situations
  • Face forward with confidence with an appropriate skincare, make-up & hairstyle routine
  • Assess your top-to-toe image consistency by applying a 3-point Image Reality Check
  1. Engage through conversational small talk and effective communication techniques to connect with others
  • Learn the principles of effective communication
  • Choose magic and avoid tragic words & topics
  • Practise the art of conversations to build rapport with customers & colleagues
  1. Project poise, confidence and presence through dynamic body language expressions
  • Manage your verbal, vocal and visual communication messages
  • Optimise body language expressions including spatial & facial communication and poise & bearing for positive self-projection

GO-THE-EXTRA MILE FOR SERVICE AND SEEK IMPROVEMENTS TO EXCEED EXPECTATIONS

  1. Go-the-extra-mile for service & seek improvements to address customer concerns & exceed expectations
  2. Uphold service commitment by providing accurate information & maintaining customer confidentiality

Location:
Central
Address:
100 Pasir Panjang Road
Building Name:
-
Postal:
118518
...
Imageworks

Established in 1995, we have over 24 years of experience in enhancing the polish in people that yields noticeable results. We have worked with clients from different walks of life across diverse industries and cultures, making us the leading image consultancy and training organisation in Asia today.

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The following are details breakdown of the funding

Individual
*Funding
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SkillsFuture -
Productivity & Innovation Credit -
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Note

  • Funding is subjected to approval from the government agencies
  • The amount is calculated based on the "Up to" percentage of the course fees
  • Taking into assumption that you have not fully utilized the SkillsFuture Credit and Productivity & Innoviation Credit Scheme

 


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